Shipping policy
We ship to addresses within the United States. Shipping is calculated at checkout and shown before you pay.
Shipping rates
| Orders under $200 | $25 flat rate |
| Orders of $200 or more | Free |
There are no separate handling charges. The rate above is the total you pay for delivery.
How long it takes
Handling time: 1 to 3 business days. This is the time between your order being placed and the rug leaving the warehouse or our showroom.
Transit time: 2 to 5 business days once the rug has shipped.
Most orders therefore arrive within 3 to 8 business days of being placed. Business days are Monday to Friday and exclude public holidays. Orders placed over a weekend begin handling on the next business day.
Where your rug ships from
We are a rug retailer with a physical showroom in Aberdeen Township, New Jersey, and we sell both our own stock and rugs from other brands. Which one you have ordered determines where it ships from:
- The Rug Mall rugs are held in our Aberdeen Township showroom and ship directly from us. These are one-of-a-kind hand-knotted pieces, and you are welcome to come and see one before you buy.
- Nourison, Dynamic Rugs, Calvin Klein, DKNY and Michael Amini rugs ship to you directly from the supplier's warehouse. We pass your delivery details to that supplier so they can dispatch your order. The rates and timeframes above apply either way.
Tracking
You will receive a shipping confirmation by email with tracking information once your order is dispatched. If your order contains rugs from more than one source, they may arrive separately and you will receive tracking for each.
Delays and problems
Occasionally a rug is delayed by a carrier, a stock discrepancy at a supplier, or severe weather. If that happens we will contact you with a revised date as soon as we know.
Please inspect your order when it arrives. If a rug arrives damaged or you have received the wrong item, contact us immediately at sales@therugmall.com and we will put it right at no cost to you.
Returns
You have 15 days after receiving your rug to request a return, and return shipping is paid by the buyer. Full details are in our Refund policy.
Questions
Email sales@therugmall.com or call (732) 566-3082. Our showroom at 557 S Atlantic Ave, Unit 1, Aberdeen Township, NJ 07747 is open Monday to Saturday, 10am to 6pm, and Sunday by appointment.